We choose very carefully because we use only commercially licensed and fully vetted suppliers. With all our experience and expertise, we have developed and implemented a unique Quality Assurance Procedure that is applied to the search, entry, and evaluation of each supplier. To get started, we assess each supplier by checking and evaluating the following aspects of their business to see if the potential supplier fits our strict Quality Assurance standardization process: – Infrastructure
– Fleet
– Sanitation and safety
– Licensing
– Appropriate pricing
– Insurance premiums
– Client satisfaction
– Technology
– Responsiveness
Only if these preconditions are met, we continue with vetting and on-boarding processes.

We do it all the time and we do it for real. Our Quality Assurance Procedure is established to maintain the quality of service of our suppliers.
This procedure applies the standards during 5 phases, and some phases last at least a year or even indefinitely.

1. Vetting phase – we check business registration certificates, solvency, general liability and vehicle insurances, the drivers’ criminal and driving records, their appearance and manners, level of English;
2. On-boarding phase – imposing standards through synchronization and unification by intensive negotiations and, eventually, by signing the contract between two parties;
3. Auditing phase – a “trial” period, during which our specialized supplier relations team conducts numerous on-site checks, usually invisible to the supplier, such as frequent “ghost rides”;
4. Evaluating phase – the supplier’s responsiveness, compliance, flexibility, complaints and drivers` performance are monitored by recurrent quality control audits;
5. Extension phase – improve already established quality of service and bring more value to the business, through our technological innovations, customer-orientated approach and counseling about new trends in our industry.